SkillPath Updates Certified Customer Service Training

Customer service plays a critical role in every organization. The skill and professionalism of your staff may mean the difference between the loyalty of a lifelong customer and losing a client forever. To ensure your customer service professionals have the essential skills to deliver excellent customer service, SkillPath, a professional learning and development provider, has released the updated 2019 edition of Through the Customer’s Eyes interactive training and certification program.

Through the Customer’s Eyes training and certification program provides self-paced learning tools for customer service teams to be successful. Delivered through six modules, Through the Customer’s Eyes includes more than three hours of training materials on the following topics:

1. Why Customer Service Matters
2. What Customers Want
3. Essential Customer Service Skills, Part 1
4. Essential Customer Service Skills, Part 2
5. Handling Complaints and Dealing With Angry People
6. Customer Service as a Strategic Marketing Tool and Customer Service Teams

Objective tools are an essential component of SkillPath’s Through the Customer’s Eyes training and certificate program. A companion digital workbook with exercises and practice tests are provided to each program participant to help them understand and retain course materials.

A facilitator guide is also included for leaders to enhance their team’s learning experience. This easy-to-follow resource features checklists, tips and learning objectives for each training module.

Following completion of the course, training participants will take a post-course assessment to demonstrate they have learned and retained the essential skills required as a customer service professional. Upon passing, participants will receive a customer service certificate of completion.

Through the Customer’s Eyes is delivered through SkillPath’s on-demand training portal, or it can be purchased as a DVD-ROM or USB. Visit SkillPath.com/TTCE for more information.