On-Demand Training
•
30 min
The Essentials of Emotional Intelligence
Developing your emotional intelligence skills will help you better understand, empathize and negotiate with others. It’s key to maintaining professionalism and reducing workplace conflict. This 30-minute course provides a high-impact overview of how to identify and manage your own emotions — and those of others — with greater control and confidence.
Course Outcomes
- Define emotional intelligence and its impact on workplace performance
- Build self-awareness to help maintain emotional balance
- Identify the factors that shape emotional responses
- Apply proven strategies to control emotional responses during conflict
On-Demand Training That Fits Your Day
- Flexible: Learn anytime, anywhere, on any device
- Self-paced: Start, pause and pick up where you left off
- Engaging: Interactive content and video to reinforce learning
- Efficient: Get the need-to-know information in half the time
- Always available: One full year of unlimited access
On-Demand Training
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