On-Demand Training
•
30 min
The Essentials of Working With Difficult People
Difficult people are a reality at work — but they don’t have to derail your day. This course helps you understand challenging behaviors by offering insight into why difficult people behave the way they do. You’ll walk away with practical strategies to respond appropriately to different types of difficult people and approach interactions with confidence, mutual respect and understanding.
Course Outcomes
- Understand why difficult behaviors occur in the workplace
- Recognize common types of difficult people and how to respond
- Manage your own reactions during challenging interactions
- Discover whether you’re the difficult person
On-Demand Training That Fits Your Day
- Flexible: Learn anytime, anywhere, on any device
- Self-paced: Start, pause and pick up where you left off
- Engaging: Interactive content and video to reinforce learning
- Efficient: Get the need-to-know information in half the time
- Always available: One full year of unlimited access
On-Demand Training
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