Communicating With Tact, Diplomacy and Professionalism
To be successful and effective in any workplace, we need to be professional in our approach to all situations. Our behavior and communication skills send messages to others. To build and maintain credibility, we must be tactful and diplomatic, no matter what the situation. There are people who seem to know exactly what to do and say in any situation.
Faced with an angry customer or a tense negotiation, they don’t falter or seem to get upset — they keep calm and navigate with skill through the encounter. Not surprisingly, the professional who demonstrates that kind of poise and presence is also the person who rapidly rises through the ranks.
Great communicators are made, not born — it’s a matter of having the right knowledge and tools. Through our research we’ve collected crucial and practical information on these subjects and condensed it into a highly interactive training program. At the completion of this training, you’ll feel confident and comfortable communicating with diplomacy, tact and professionalism.
Course Outcomes
- Master the techniques of diplomacy and tact to thrive in today’s business environment
- Gain, strengthen and maintain strong credibility with others in the workplace
- Develop stronger, more effective listening skills for more effective communication
- Recognize different personality types and determine how to work with each
- Successfully negotiate without formal authority
- Lead productive meetings that benefit everyone — and waste time for no one
- Deliver feedback and handle disagreements with diplomacy — even in heated situations
- Keep a positive mindset and open communication to deal effectively with any type of conflict
Course Agenda
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