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Two female business professionals talking at a conference table in a business setting.

Instructor-Led Training

Conflict Management Skills for Women

In this seminar, you’ll learn how to handle every difficult situation with poise and confidence. Discover how to keep unmanaged conflicts, disagreements and out-of-control emotions from harming your important working and personal relationships.

Course Outcomes

How to stick to your guns and not back down on important issues
How not to allow unresolved anger and resentment to damage an important relationship
Ways to banish anger and frustration when dealing with difficult people
How to stop people from taking advantage of you

Course Agenda

Instructor-Led Training

Print Agenda

Session 1: Conflict Management Strategies That Work

Understand the surprising differences — and similarities — between men's and women's reactions, interactions and approaches to communication.
Understand the four most common sources of conflict that lead to disagreements.
Practice everyday conflict resolution skills, including a proven six-step, win-win approach.
Assess your personality style and use your strengths to overcome stumbling blocks to agreement.
Put yourself in their shoes — how empathic listening helps you see both sides of the disagreement.
Choose a conflict management style that fits the situation.
Learn to use conflict as a positive motivator...and reap the benefits of a well-managed crisis.

Session 2: Addressing and Controlling Your Anger and the Anger of Others

Describe how the appropriate expression of anger is a necessary step to resolving conflict.
Learn how to remain composed when you’re really angry — and what to do if you can’t.
Develop safe ways to blow off steam and use graceful “exit lines” that allow you to postpone a confrontation until your emotions are under control.
Learn the secret to validating someone’s anger without fanning the flames.
Avoid words that act as “emotional triggers” when you’re dealing with someone who’s upset.
Develop effective strategies for defusing an escalating argument.

Session 3: Accepting Feedback and Resolving Differences

Learn how to overcome the feeling that negative feedback is a personal attack.
Avoid the eight most common pitfalls to giving negative feedback.
Review the powerful four-step approach to delivering feedback that’s specific, nonaccusatory and gets results.
Complete a simple exercise to turn negative self-talk into positive affirmations.
Discover simple questions to ask yourself to address a chronic disagreement and arrive at a mutually acceptable action plan for resolution.
Learn how to reduce day-to-day hassles by establishing positive relationships with chronically difficult people.

Bonus: Take-Aways...on How to Take Care of Yourself

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