Business professionals having a critical discussion

Instructor-Led Training

Critical Discussions

Although good communication is always an important element in business, there are some critical discussions that can have a great impact and lasting effects. Most people are not well prepared for these discussions, and this puts them at a distinct disadvantage. An important element of preparing for a critical discussion is understanding how we shape our perspectives and how this affects judgment and behaviors. This highly interactive and dynamic course not only provides you with the tools you need to improve your skills and outcomes in handling critical discussions, it will give you tremendous insight into how we think in critical situations.

Course Outcomes

Discuss the concepts of perception, inner and outer life and mindfulness
Explain self-awareness and selfregulation and balanced leadership
Describe what a critical discussion is and how it differs from other business discussions
Use greater emotional intelligence and a constructive mindset
Discuss effective strategies and skills to handle planned and unplanned critical discussions
Recognize how to apply critical discussion skills for improved critical discussion outcomes

Course Agenda

Instructor-Led Training

Print Agenda

Session 1: Ensure Sound Thinking and Reactions When Conducting Critical Discussions

Session 2: Understand Critical Discussions

Session 3: Maintain a Constructive and Confident Mindset

Why are the most important discussions in life the ones we are most likely to handle badly?
Important social competencies
Behavior guidelines that speak and spell success
Managing your emotional response
Know what you want and need and focus on what you can control
Deal effectively with your own emotions when they are strong
Focus on what you can control
The Critical Discussion Framework
4 steps to effective active listening

Session 4: Create a Shared Understanding and Help Your Discussion Partner Feel Safe and Willing to Talk

Create the right discussion environment
Choosing words and tone well
Help discussion partners feel free from threat
Eliminate the argument culture
Appropriate responses when your discussion partner responds poorly
Use effective influencing and persuasion skills in critical discussions
Be FAIR — the 4 steps to effectively influencing and persuading others
Dealing with the toughest cases
Developing a long-term strategy

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