Effective Policy Writing

In this course, you’ll learn the rules, strategies, guidelines and shortcuts — the core skills ranked most critical by professional policy and procedure writers — that will make your job easier and ensure you can produce well-written policies and procedures that are read and understood by all.

You will discover the keys to writing clearly and concisely even if writing doesn’t come naturally to you. You’ll see why it’s important to be able to determine when unwritten rules should remain unwritten…how to keep your personal feelings out of it…and good ways to notify employees of changes in the most appropriate way.

You’ll also venture into the minds of users to explore why people’s natural tendency to resist change can block understanding, the best ways to deal with naysayers and when taking steps to head off showdowns may be the best alternative.