Instructor-Led Training
Giving and Receiving Feedback
One of the most important skills you can learn is how to give and receive feedback effectively. A large part of coaching is giving feedback to someone so they clearly understand how well they’re doing or where they need improvement. You want to reinforce positive behaviors and correct ineffective ones.
In this course, you’ll learn the skills and strategies necessary to improve your coaching relationships, your feedback and employee performance.
Course Outcomes
- Set performance standards that are fair both to the employee and to the organization
- Apply the 4 sets of behavior for effective coaching
- Adapt how to coach to fit the personality and learning styles of employees
- Plan coaching sessions on the basis of adult learning principles
- Deliver specific, measurable and realistic feedback in a positive and encouraging manner
Course Agenda
Instructor-Led Training
Session 1: Standards, Performance and Coaching
Session 2: Employee Learning, Personality Styles and the Art of Engagement
Session 3: Documentation, Positive Reinforcement and Feedback
Session 4: The Role of Performance
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