Two business professionals communicating effectively in an office setting

Instructor-Led Training

How to Become a Better Communicator

Excellent interpersonal communication skills are the most potent career and personal skills you can possess. In this live, virtual course, you'll learn how to become a better communicator and how to communicate effectively and confidently with these practical and proven techniques and skills that are essential not only for managers, supervisors and team leaders, but for anyone at any level looking for better relationships, greater success and more respect!

Course Outcomes

How you can increase the levels of collaboration and mutual support among team members, co-workers and managers
How to express your ideas in ways that gain the attention, support and respect of others
How to quickly “fit in” with any group of people
How to make an unforgettable, positive first impression on anyone

Course Agenda

Instructor-Led Training

Print Agenda

Session 1: Rapport and Credibility: Increasing Your Impact and Influence

Outline how to use the first four minutes to make a dynamite impression on anyone you meet
Develop tactics to ensure your words and actions tell others you’re a credible, reliable professional
Describe how to “break the ice” and get a good conversation going, even with a stranger
Outline the steps you can take to increase the level of trust, cooperation and support from your co-workers, your employees and your boss
Assess how you measure up with the 15 vital interpersonal skills shared by influential people
Realize why it really does matter whether or not people like you — and how to make it happen

Session 2: Clear and Assertive Communication Skills

Discover how to think on your feet when challenged
List the nine steps of assertive communication and three easy-to-use assertive listening techniques
Learn how to effectively handle put-downs, slurs and insults and positive techniques for delivering constructive feedback
Detail how to accept and learn from negative feedback and how to handle criticism in front of others
Describe the seven most difficult personality types and how to deal with each
Outline the six basic steps for dealing with all negative behavior
Understand how your thinking style affects your ability to handle difficult people

Session 3: Polishing Your Image and Professionalism

Describe how to correctly “set the stage” for every interaction and avoid the most common blunders that create a negative impression
Identify the single biggest factor that determines whether or not people take you seriously and three ways you can demonstrate that you’re a positive and self-confident professional
Practice the six basic rules of business etiquette and recognize and eliminate unconscious sexism from your speaking and writing
Understand the proper way to do business introductions and other important etiquette tips to remember

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