Instructor-Led Training
How to Deal With Difficult People
This course provides the specific tools you need to take back control, reduce stress, raise morale and increase productivity. You’ll learn to correctly identify difficult behavior and its sources. You’ll be provided what you need to understand difficult people. And you’ll learn concrete ways to deal with these challenges so that the repetitive patterns finally cease.
Course Outcomes
- Identify difficult behaviors, both chronic and temporary, and know how to respond effectively to them
- Develop an understanding of the reasons people become difficult
- Control the anxieties and self-defeating actions that increase difficulties when confronting difficult behaviors and personalities
- Neutralize the effects of negativity, hostility and aggression
Course Agenda
Instructor-Led Training
Session 1: Raise Your Awareness and Understanding of Difficult Behavior
Session 2: Examine Your Own Reaction to Others’ Behavior
Session 3: Self-Defeating Actions That Increase Difficulties and Solutions That Bring Immediate, Positive Results
Session 4: Positive Steps to Successfully Overcome Negativity and People-Proof Your Life From Negativism
Request group training
Complete the form below to request tailored, private training for your team. We’ll be in touch to discuss your group’s specific goals.
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