Business professional using skills to understand a difficult coworker

Instructor-Led Training

How to Deal With Difficult People

This course provides the specific tools you need to take back control, reduce stress, raise morale and increase productivity. You’ll learn to correctly identify difficult behavior and its sources. You’ll be provided what you need to understand difficult people. And you’ll learn concrete ways to deal with these challenges so that the repetitive patterns finally cease.

Course Outcomes

Identify difficult behaviors, both chronic and temporary, and know how to respond effectively to them
Develop an understanding of the reasons people become difficult
Control the anxieties and self-defeating actions that increase difficulties when confronting difficult behaviors and personalities
Neutralize the effects of negativity, hostility and aggression

Course Agenda

Instructor-Led Training

Print Agenda

Session 1: Raise Your Awareness and Understanding of Difficult Behavior

Session 2: Examine Your Own Reaction to Others’ Behavior

Recognize themselves in difficult people’s behavior
The Rule of Results: what happens + your reaction = what you get
Internal drive: What’s that tape playing inside your head?
Attitude checkup — What is my own attitude?
Don’t worry your way into recurring difficult confrontations
Develop self-awareness and understanding about difficult situations
Empower yourself beyond a difficult person’s reach

Session 3: Self-Defeating Actions That Increase Difficulties and Solutions That Bring Immediate, Positive Results

Session 4: Positive Steps to Successfully Overcome Negativity and People-Proof Your Life From Negativism

Request group training

Complete the form below to request tailored, private training for your team. We’ll be in touch to discuss your group’s specific goals.

More Courses in

Instructor-Led Training People Skills

Related Courses