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Instructor-Led Training
How to Work Better With Difficult People
Difficult people come in every variety. No workplace is without them. When a colleague exhibits challenging behavior, it not only interferes with that person’s performance — it also affects your ability to get your own job done. Ignoring the rudeness, yelling, shunning, gossiping, complaining, stalling, harassing, bullying and other difficult behaviors, won’t improve your situation. The negativity will continue to infect you and others.
This LIVE, virtual course will show you how to deal effectively with toxic co-workers. You’ll learn skills that are crucial to your professional success by gaining a better understanding of why people are difficult in the first place — and discovering the most effective ways to respond to problematic behaviors without adversely affecting your career.
Course Outcomes
- Identify ways to protect yourself from toxic co-workers
- Discuss effective ways to respond to problematic behaviors
- Learn expert techniques for detoxing toxic work environments
- Discover strategies for building relationships — even with the most difficult people
- Describe the importance of mental preparation before interacting with a difficult person
Course Agenda
Instructor-Led Training
Session 1: Understanding Why People Are Difficult
Session 2: Examining Your Role in Another Person’s Behavior
Session 3: Building Better Relationships with Difficult Co-Workers
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