Strengthening Your Workplace Interpersonal and Social Skills
Gain essential skills for understanding, relating to and working better with all types of people, even the most difficult, during this extraordinary one-day workshop.
In this course, you’ll discover how to make others feel valued and improve your workplace relationships with better emotional self-control. You’ll improve your results in dealing with difficult people and conflict by better understanding them, as well as being able to break out of your comfort zone to feel more at ease in unfamiliar settings and activities. You’ll also learn how to improve your communication techniques and build the essential people skills that make all the difference to an organization’s success.
Course Outcomes
- Discuss the behaviors and characteristics that are important for strong professional relationships
- Describe ways to use active listening to break down communication barriers
- Learn how to monitor and manage one’s behavior when negative emotions occur
- Explore conflict resolution strategies and how people respond to emotions
- Explore strategies for setting an emotionally intelligent tone or atmosphere
Course Agenda
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