How to Deal With Difficult People

This book can make your life easier with its tips on how to encourage desirable behavior in others.

Do you find it difficult, even impossible, to work with some people? Have you noticed that difficult behaviors are often predictably triggered when certain events occur? Even the most troublesome individuals can become manageable when you understand what causes undesirable behavior.

This hands-on book contains both a “systems analysis” program and several self-study exercises to help you achieve and maintain harmonious relations with others — a must for every manager!