Mastering the Art of Communication

Have you ever wondered what makes some people such great communicators? Participants in Michelle Fairfield Poley’s communication skills training programs have identified seven key traits shared by public figures who are considered to be effective communicators. Each…

• Is a good listener
• Involves the listener
• Injects humor
• Uses clear body language
• Is enthusiastic
• Doesn’t talk down to the listener
• Builds rapport

In this rich book, you’ll find that good grammar, vocabulary and content are only a few of the keys you’ll need to unlock new communication skills. You’ll enjoy working through the exercises that show how you can improve your listening skills, body language, assertiveness, message positioning and much more to become one of the great communicators of our time!