Secrets of the Frontline Superstars

Dr. Marlene Caroselli has been carefully monitoring and consulting on the evolution from “professional secretary” to “administrative professional” for over 20 years. In her latest look at how innovation leads to advancement, Caroselli explores 25 traits that are characteristic of frontline superstars. Each trait is an interactive learning experience, complete with skill-building exercises. In addition, five revealing interviews offer contemporary real-life examples of how these traits apply to successful people who are, or were, administrative professionals:

• Colleen Barrett, President and Chief Operating Officer of Southwest Airlines
• Nancy Parent, Office Manager for the Department of Research, Evaluation, and Testing, City School District, Rochester, New York
• Amelia Barclay, former International President of the International Association of Administrative Professionals (IAAP)
• Roberta L. Carter, CPS (Certified Professional Secretary), who supports the Vice President of Human Resources in the Production Systems Group at the Xerox Corporation
• Eleanor Bautista, Human Resources Assistant; Charlotte Easter, Human Resources Assistant; Angela Robinson, Human Resources Assistant; Jennifer Martinez, Human Resources Specialist; Yvonne Young-Dong, Human Resources Specialist — all at the Human Resource Service Center, Southwest, Department of the Navy, San Diego, California

Together, the traits, interviews and exercises embody the secrets of success for all frontline superstars — including you!