Excelling as a Manager or Supervisor
Overcome the most common challenges new managers face as you learn how to work through others to get results. From delivering feedback to delegating work to managing conflict and more, this LIVE, in-person workshop provides proven, practical strategies to enhance team performance.
Learn how to focus your efforts on the traits and skills that drive excellence, while managing a new workload and zeroing in on your most valuable resource: your people.
This course will help you reach your full potential — not just as a manager or supervisor, but as a leader who earns respect, builds commitment and inspires people to take action.
Course Outcomes
- Build high-trust relationships that increase engagement and accountability
- Communicate clearly and confidently so expectations are understood the first time
- Lead with assertiveness that establishes credibility without overstepping
- Manage time, priorities and people more effectively
- Handle conflict with a straightforward, proven resolution approach
- Develop employees using performance tools that drive long-term success
Course Agenda
The use of this seal confirms that this activity has met HR Certification Institute’s® (HRCI®) criteria for recertification credit pre-approval.
SkillPath is recognized by SHRM to offer Professional Development Credits (PDCs) for the SHRM-CPSM or SHRM-SCPSM. For more information about certification or recertification, please visit www.shrmcertification.org.
Event Dates & Locations
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Excelling as a Manager or Supervisor
Overcome the most common challenges new managers face as you learn how to work through others to get results. From delivering feedback to delegating work to managing conflict and more, this LIVE, in-person workshop provides proven, practical strategies to enhance team performance.
Learn how to focus your efforts on the traits and skills that drive excellence, while managing a new workload and zeroing in on your most valuable resource: your people.
This course will help you reach your full potential — not just as a manager or supervisor, but as a leader who earns respect, builds commitment and inspires people to take action.
Session 1: Being a Leader vs. Being a Boss
- Define the key differences between managing and leading — and why they matter
- Navigate the shift from individual contributor to leader
- Identify how your role shifts from doing work to achieving results through others
- Apply a practical framework to match people, tasks and leadership style
Session 2: Mastering Team Communication
- Deliver clear, direct communication that drives action
- Run focused, productive meetings that respect everyone’s time
- Resolve conflict quickly and constructively
- Mediate employee disagreements with confidence
Session 3: Team Motivation and Recognition
- Tap into what motivates employees today
- Use both tangible and intangible recognition to reinforce performance
- Connect motivation and recognition to sustained team performance
- Strengthen engagement to build commitment and long-term success