Skip Navigation

This website uses cookies to ensure you get the best experience on our websites. Learn more

Skip navigation
Business professionals conversation at table that appears to have conflict
Live Virtual Workshop
3 hrs

Managing Conflict and Confrontation at Work

Also available in Spanish

It may be natural to avoid uncomfortable conflict with others, but this tactic could spell disaster in the workplace. Unmanaged or poorly managed conflict at work leads to less cooperation, impaired teamwork, lower productivity and reduced quality, as well as diminished employee commitment and morale. However, you can avoid negative outcomes like these with good conflict management skills.

Successfully managed conflict can have a healthy, positive effect on your team and your organization. Well-managed conflict is an effective way to bring important issues to light and open the lines of communication, strengthening relationships with your team, boss, vendors and customers.

Highly interactive, live, virtual training will enhance your learning for this course. Engage with your instructor and other participants as you gain important insights on how to manage your emotions, work with all personality styles and manage conflict in a proficient, productive and professional manner. 

Course Preview

Course Outcomes

  • Understand the positive effects of conflict on your team and organization
  • Balance emotions and maintain professionalism — even under stress
  • Work more effectively with a variety of different personality styles
  • Learn how to open the lines of communication through conflict and confrontation
  • Communicate with diplomacy and finesse in difficult situations

4.5out of 5

(1,000)

1,000

people have taken this course

98%

found this course to be helpful in their workplace

Course Agenda

3 hrs
Accreditations:HRCI and SHRM credits
Live Virtual Workshop
HRCI Approved Provider

The use of this seal confirms that this activity has met HR Certification Institute’s® (HRCI®) criteria for recertification credit pre-approval.

SHRM Recertification Provider

SkillPath is recognized by SHRM to offer Professional Development Credits (PDCs) for the SHRM-CPSM or SHRM-SCPSM. For more information about certification or recertification, please visit www.shrmcertification.org.

Event Dates & Locations

DateTimePriceAction
Course Preview Video

Live Virtual Workshop

Course Dates & Times
Schedule a private group trainingLearn More

Save when you enroll multiple attendees!

Just $169 per person when you enroll 4+ learners

Included in
SkillPath Unlimited+Live

$ per year

  • Access this course and 6000+ other live virtual workshop sessions(includes live virtual events priced $399 or less)
  • 500+ webinars broadcast daily
  • 2,000+ on-demand resources
  • And so much more!

Participant Takeaways

Today's facilitator was very friendly and knowledgeable. He made the 3-hour course go by so quickly by sharing his knowledge with the attendees, breaking into groups, and chats. All of the attendees were very nice and respectful. It was also nice meeting his fellow instructor who also was very friendly and knowledgeable. Overall, all of the tools that were shared during this course will be very useful at my Practice. I believe that all of my colleagues can benefit from this course.

5

Marquetta S.

The trainer did a great job of involving people and carefully presenting useful tools. He made the info flow naturally and so smoothly that I didn't want it to end! He provides helpful tips and frames the skills clearly.

5

Douglas S.

Thanks! I will definitely try to incorporate what I learned today in class in my daily life

5

Naomi T.

Our trainer was a great speaker - very knowledgeable and engaging with the group. Provided insight and practical info for handling daily occurrences with the office space, and even in our personal life. I'm very pleased with the program and love the Unlimited access to all SkillPath classes (SkillPath Unlimited).

5

Kelley L.

A lot of great knowledge and wise words.

5

Tina W.

FAQs

Related Courses

loading icon