Business professionals conversation at table that appears to have conflict

Live Virtual Workshop

•

3 hrs

•

4.5

(1,000)

Managing Conflict and Confrontation at Work

Approved for HRCI and SHRM credits

Course Outcomes Agenda Reviews FAQs

Also available in Spanish

It may be natural to avoid uncomfortable conflict with others, but this tactic could spell disaster in the workplace. Unmanaged or poorly managed conflict at work leads to less cooperation, impaired teamwork, lower productivity and reduced quality, as well as diminished employee commitment and morale. However, you can avoid negative outcomes like these with good conflict management skills.

Successfully managed conflict can have a healthy, positive effect on your team and your organization. Well-managed conflict is an effective way to bring important issues to light and open the lines of communication, strengthening relationships with your team, boss, vendors and customers.

Highly interactive, live, virtual training will enhance your learning for this course. Engage with your instructor and other participants as you gain important insights on how to manage your emotions, work with all personality styles and manage conflict in a proficient, productive and professional manner.

Course Preview

Course Outcomes

Understand the positive effects of conflict on your team and organization
Balance emotions and maintain professionalism — even under stress
Work more effectively with a variety of different personality styles
Learn how to open the lines of communication through conflict and confrontation
Communicate with diplomacy and finesse in difficult situations

4.5_{out of 5}

(1,000)

1,000

people have taken this course

98%

found this course to be helpful in their workplace

Course Agenda

3 hrs

Accreditations:HRCI and SHRM credits

Live Virtual Workshop

Print Agenda

Session 1: Achieving Emotional Balance

Session 2: Communicating With Different Personality Types

Session 3: Communicating With Tact in Difficult Situations

The use of this seal confirms that this activity has met HR Certification Institute’s® (HRCI®) criteria for recertification credit pre-approval.

SkillPath is recognized by SHRM to offer Professional Development Credits (PDCs) for the SHRM-CPSM or SHRM-SCPSM. For more information about certification or recertification, please visit www.shrmcertification.org.

Event Dates & Locations

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Live Virtual Workshop

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Participant Takeaways

Today's facilitator was very friendly and knowledgeable. He made the 3-hour course go by so quickly by sharing his knowledge with the attendees, breaking into groups, and chats. All of the attendees were very nice and respectful. It was also nice meeting his fellow instructor who also was very friendly and knowledgeable. Overall, all of the tools that were shared during this course will be very useful at my Practice. I believe that all of my colleagues can benefit from this course.

Marquetta S.

The trainer did a great job of involving people and carefully presenting useful tools. He made the info flow naturally and so smoothly that I didn't want it to end! He provides helpful tips and frames the skills clearly.

Douglas S.

Thanks! I will definitely try to incorporate what I learned today in class in my daily life

Naomi T.

Our trainer was a great speaker - very knowledgeable and engaging with the group. Provided insight and practical info for handling daily occurrences with the office space, and even in our personal life. I'm very pleased with the program and love the Unlimited access to all SkillPath classes (SkillPath Unlimited).

Kelley L.

A lot of great knowledge and wise words.

Tina W.

FAQs

How does a virtual seminar work?

A virtual seminar is a live, instructor-led experience. One or two days before the actual date of your seminar (also referred to as a course or workshop), you’ll receive an email with a link and a unique registration ID you’ll use to connect to the training. It will also include an additional link to the course materials along with any additional instructions you’ll need.

About 15 minutes before the scheduled start of your workshop, you’ll be able to log on from your computer, laptop, tablet or smartphone and join the event. Your unique registration ID may only be used once.

To ensure you have the best experience possible, please make sure your system has the necessary components. You can check your system now by following this link: Click here. Note: Please disable any pop-up blockers before testing your system.

Why should I choose virtual training?

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What happens if I register, and then something comes up and I have to cancel?

We understand that occasionally things happen beyond your control, making cancellation unavoidable.

CANCELLATION POLICY: Cancellations occurring 5 business days or less before the event will be eligible for a one-time transfer to a future event. Refer to the confirmation number received upon registration and notify us by email at custserv@skillpath.com or call us at 1-800-873-7545 prior to the date of the event. Post-event cancellations will be ineligible for transfer and the registrant will be liable for the entire course fee.

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