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A business professional having a pleasant conversation with another person in an office setting. They appear to have a good interpersonal relationship.

Live Virtual Workshop

•

3 hrs

•

4.5

(1,000)

Strengthening Your People Skills in the Workplace

Approved for HRCI and SHRM credits

Course Outcomes Agenda Reviews FAQs

You’ve probably seen it happen time and again. Take two people with similar skills and knowledge, but one of them has enviable people skills while the other’s interpersonal skills are only mediocre. Which one gets ahead faster and goes further? You know the answer to that one — no contest!

What you may not know is that effective interpersonal skills can be learned — just like any other skill.

It’s true! In fact, many a top professional who appears to be a “born people person” — comfortable and confident in any situation — has taken training to master the interpersonal people skills he or she uses to connect so powerfully with others. The ability to build effective professional relationships, to strike up instant rapport, to communicate with tact, and to make a memorable impression are nothing more than a collection of techniques that you can learn and cultivate.

This intensive, people-skills training workshop provides you with a way to gain the essential people skills you need to push ahead in your career. No other skill set is as crucial to your professional or personal success…enroll today!

Course Outcomes

Understand your current interpersonal skill level
Magnify your personal presence and power to impress and influence
Learn how to build rapport with new people
Develop techniques to handle difficult people more effectively with less stress
Deal confidently with conflict, confrontation and disagreements
Pinpoint and eliminate habits and tendencies that hold you back
Handle every tough situation by knowing exactly what to say

4.5_{out of 5}

(1,000)

1,000

people have taken this course

96%

found this course to be helpful in their workplace

Course Agenda

3 hrs

Accreditations:HRCI and SHRM credits

Live Virtual Workshop

Print Agenda

Session 1: Increasing Interpersonal Success Through Self-Awareness

Understand how strong interpersonal skills will magnify your personal power dramatically
Assess your interpersonal people skills: How successfully do you interact with others? In what situations do you feel powerful? Powerless? Overpowering? Unsure? Anxious?
Analyze various communication styles — and recognize your own
Learn strategies for effectively interacting with communication styles different from yours
Create an inclusive environment where everyone feels safe in expressing themselves openly

Session 2: Empowering Yourself Through Rapport, Persuasion and Influence

Introvert or extrovert? Use your personality type to your advantage when building rapport
Learn proven techniques for “connecting” with people you don’t know
Where “people skills” go bad: Avoid mistakes that sour relationships
Recognize and use the unlimited power of sincere praise — the secret to making others feel valued and important
Discover bridge-builders that create strong alliances with other departments
Create a win-win approach — your key to dealing successfully with others at all levels
Follow a step-by-step method for persuading others with a quick, concise message
Assertive vs. aggressive: Understand why strong-arm tactics backfire every time
Practice assertive communication responses for various workplace situations

Session 3: Working With Difficult People and Handling Tough Situations

Analyze why difficult people are so difficult...and break down the classic types of difficult people
Find the right words: Use simple scripts to get through tough situations
Learn tips for saying “No” without arousing anger or resentment
Counteract the typical tactics difficult people often use
Constructive feedback: Try these techniques for giving feedback in a way that creates positive behavior change
Handle negative feedback calmly when it’s dished out to you
Understand how excellent listening skills can expand your personal power
Master the basics of active listening and double your communication effectiveness
Know what to do when the person you’re listening to won’t stop talking
Learn how to stop unintentionally shutting down important information or feedback

The use of this seal confirms that this activity has met HR Certification Institute’s® (HRCI®) criteria for recertification credit pre-approval.

SkillPath is recognized by SHRM to offer Professional Development Credits (PDCs) for the SHRM-CPSM or SHRM-SCPSM. For more information about certification or recertification, please visit www.shrmcertification.org.

Event Dates & Locations

Date	Time	Price	Action

Live Virtual Workshop

Course Dates & Times

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Just $189 per person when you enroll 4+ learners

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Participant Takeaways

The trainer presented a well-paced session today. I loved the participant interaction and the mix of slides and her delivery of examples and resources.

Veronica C.

This was an excellent training that will be useful at work and in my personal life and will help me communicate better with others.

Marquita J.

The information and training was very helpful. The trainer was excellent.

Clotee H.

Amazing training!!!

Jose A.

Great job! Thank you for the training, discussion, and advice.

Lindsay A.

FAQs

How does a virtual seminar work?

A virtual seminar is a live, instructor-led experience. One or two days before the actual date of your seminar (also referred to as a course or workshop), you’ll receive an email with a link and a unique registration ID you’ll use to connect to the training. It will also include an additional link to the course materials along with any additional instructions you’ll need.

About 15 minutes before the scheduled start of your workshop, you’ll be able to log on from your computer, laptop, tablet or smartphone and join the event. Your unique registration ID may only be used once.

To ensure you have the best experience possible, please make sure your system has the necessary components. You can check your system now by following this link: Click here. Note: Please disable any pop-up blockers before testing your system.

Why should I choose virtual training?

Do you offer closed captioning?

What happens if I register, and then something comes up and I have to cancel?

We understand that occasionally things happen beyond your control, making cancellation unavoidable.

CANCELLATION POLICY: Cancellations occurring 5 business days or less before the event will be eligible for a one-time transfer to a future event. Refer to the confirmation number received upon registration and notify us by email at custserv@skillpath.com or call us at 1-800-873-7545 prior to the date of the event. Post-event cancellations will be ineligible for transfer and the registrant will be liable for the entire course fee.

What happens if I get disconnected during the seminar?

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