When Tempers Flare: Conflict De-Escalation Techniques
Conflict in the workplace in one thing, but what happens when heightened emotions cloud judgement or hamper a person’s ability to think clearly? Or when a conflict spirals out of control — what then? Do you know what to say and what actions are needed to defuse an intense situation before it gets out of hand?
This LIVE, instructor-led workshop can help. It provides you with proven strategies for maintaining control during intense interactions. Discover what warning signs to watch for, what words to avoid and why it’s important to set healthy boundaries at work.
Knowing how to approach tense situations with less fear and the right words is key to maintaining the work relationships so vital to productivity and a healthy workplace.
Course Outcomes
- Defuse heated situations before they get out of hand
- Recognize the warning signs of a potential crisis situation
- Respond appropriately to the different stages of escalating conflict
- Know what words you should or shouldn’t say
- Mediate tense situations between third parties
4.6out of 5
1,000+
people have taken this course
100%
found this course to be helpful in their workplace
Course Agenda
Event Dates & Locations
Date | Time | Price | Action |
---|---|---|---|
December 20 | 7:00 PM-10:00 PM UTC | $199 | |
December 20 | 3:00 PM-6:00 PM UTC | $199 | |
January 17 | 7:00 PM-10:00 PM UTC | $199 | |
January 17 | 3:00 PM-6:00 PM UTC | $199 | |
January 24 | 3:00 PM-6:00 PM UTC | $199 | |
January 24 | 7:00 PM-10:00 PM UTC | $199 | |
January 31 | 3:00 PM-6:00 PM UTC | $199 | |
January 31 | 7:00 PM-10:00 PM UTC | $199 |
Live Virtual Workshop
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