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Two business professionals having an emotional conversation that appears to contain conflict in a business setting.

Live Virtual Workshop

•

3 hrs

•

4.6

(1,000)

When Tempers Flare: Conflict De-Escalation Techniques

Course Outcomes Agenda Reviews FAQs

Conflict in the workplace in one thing, but what happens when heightened emotions cloud judgement or hamper a person’s ability to think clearly? Or when a conflict spirals out of control — what then? Do you know what to say and what actions are needed to defuse an intense situation before it gets out of hand?

This LIVE, instructor-led workshop can help. It provides you with proven strategies for maintaining control during intense interactions. Discover what warning signs to watch for, what words to avoid and why it’s important to set healthy boundaries at work.

Knowing how to approach tense situations with less fear and the right words is key to maintaining the work relationships so vital to productivity and a healthy workplace.

Course Outcomes

Defuse heated situations before they get out of hand
Recognize the warning signs of a potential crisis situation
Respond appropriately to the different stages of escalating conflict
Know what words you should or shouldn’t say
Mediate tense situations between third parties

4.6_{out of 5}

(1,000)

1,000

people have taken this course

100%

found this course to be helpful in their workplace

Course Agenda

3 hrs

Live Virtual Workshop

Print Agenda

Session 1: What Happens When Conflict Escalates?

Session 2: Your Role in De-Escalating Conflict

Control your emotional responses during heated situations
Practice rational detachment to prevent overreacting
Use the escalation cycle to respond appropriately to intensifying conflict
Apply techniques that show support while defusing emotional interactions
Implement physical tactics to protect yourself and others during altercations
Avoid triggers that fuel emotional responses
Know what to do when de-escalation is not working

Session 3: The Importance of Setting Boundaries

Event Dates & Locations

Date	Time	Price
May 2	2:00 PM-5:00 PM UTC	^$199
May 2	6:00 PM-9:00 PM UTC	^$199
June 3	2:00 PM-5:00 PM UTC	^$199
June 3	6:00 PM-9:00 PM UTC	^$199
June 27	2:00 PM-5:00 PM UTC	^$199
June 27	6:00 PM-9:00 PM UTC	^$199

Live Virtual Workshop

Course Dates & Times

May 2Fri | 2:00 PM-5:00 PM UTC

May 2Fri | 6:00 PM-9:00 PM UTC

June 3Tue | 2:00 PM-5:00 PM UTC

June 3Tue | 6:00 PM-9:00 PM UTC

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Participant Takeaways

Great facilitator! Brought personal and professional experiences to the training that really punctuated the information and lecture.

4.5

Joshua G.

Training was better than I expected. Trainer was great and made it a fruitful experience!

4.5

Leroy G.

The trainer did a fantastic job with clear communication, easy to follow, address questions, and made it an interactive experience for group to participate. Her personal examples were helpful in providing context and perspective on how to approach life situations.

Shavi C.

Absolutely amazing presenter. Articulate, engaging, and easy to understand. One of the best trainings I have ever attended.

Jocelyn H.

Excellent class. Very valuable information and approaches.

David B.

FAQs

How does a virtual seminar work?

A virtual seminar is a live, instructor-led experience. One or two days before the actual date of your seminar (also referred to as a course or workshop), you’ll receive an email with a link and a unique registration ID you’ll use to connect to the training. It will also include an additional link to the course materials along with any additional instructions you’ll need.

About 15 minutes before the scheduled start of your workshop, you’ll be able to log on from your computer, laptop, tablet or smartphone and join the event. Your unique registration ID may only be used once.

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What happens if I register, and then something comes up and I have to cancel?

We understand that occasionally things happen beyond your control, making cancellation unavoidable.

CANCELLATION POLICY: Cancellations occurring 5 business days or less before the event will be eligible for a one-time transfer to a future event. Refer to the confirmation number received upon registration and notify us by email at [email protected] or call us at 1-800-873-7545 prior to the date of the event. Post-event cancellations will be ineligible for transfer and the registrant will be liable for the entire course fee.

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