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Two business professionals having an emotional conversation that appears to contain conflict in a business setting.
Live Virtual Workshop
3 hrs

When Tempers Flare: Conflict De-Escalation Techniques

Conflict in the workplace in one thing, but what happens when heightened emotions cloud judgement or hamper a person’s ability to think clearly? Or when a conflict spirals out of control — what then? Do you know what to say and what actions are needed to defuse an intense situation before it gets out of hand?

This LIVE, instructor-led workshop can help. It provides you with proven strategies for maintaining control during intense interactions. Discover what warning signs to watch for, what words to avoid and why it’s important to set healthy boundaries at work.

Knowing how to approach tense situations with less fear and the right words is key to maintaining the work relationships so vital to productivity and a healthy workplace.

Course Outcomes

  • Defuse heated situations before they get out of hand
  • Recognize the warning signs of a potential crisis situation
  • Respond appropriately to the different stages of escalating conflict
  • Know what words you should or shouldn’t say
  • Mediate tense situations between third parties

4.6out of 5

(1,000)

1,000

people have taken this course

100%

found this course to be helpful in their workplace

Course Agenda

3 hrs
Live Virtual Workshop

Event Dates & Locations

DateTimePriceAction
May 22:00 PM-5:00 PM UTC$199
May 26:00 PM-9:00 PM UTC$199
June 32:00 PM-5:00 PM UTC$199
June 36:00 PM-9:00 PM UTC$199
June 272:00 PM-5:00 PM UTC$199
June 276:00 PM-9:00 PM UTC$199

Live Virtual Workshop

Course Dates & Times
Schedule a private group trainingLearn More

Save when you enroll multiple attendees!

Just $189 per person when you enroll 4+ learners

Included in
SkillPath Unlimited+Live

$ per year

  • Access this course and 6000+ other live virtual workshop sessions(includes live virtual events priced $399 or less)
  • 500+ webinars broadcast daily
  • 2,000+ on-demand resources
  • And so much more!

Participant Takeaways

Great facilitator! Brought personal and professional experiences to the training that really punctuated the information and lecture.

4.5

Joshua G.

Training was better than I expected. Trainer was great and made it a fruitful experience!

4.5

Leroy G.

The trainer did a fantastic job with clear communication, easy to follow, address questions, and made it an interactive experience for group to participate. Her personal examples were helpful in providing context and perspective on how to approach life situations.

5

Shavi C.

Absolutely amazing presenter. Articulate, engaging, and easy to understand. One of the best trainings I have ever attended.

5

Jocelyn H.

Excellent class. Very valuable information and approaches.

5

David B.

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