
Gatekeeping Strategies for Front Desk Professionals
When you work the front desk, you’re the face of the company. Your work is key to the organization. Not only are you its first brand ambassador, you’re also its gatekeeper — limiting interruptions and helping to keep office productivity high.
Amazing front desk receptionists make the job look easy. They greet every visitor and caller with a genuine smile and an unruffled demeanor. Find out how these top front desk professionals do it with this important, empowering webinar.
In just one hour, we'll provide the practical tips and strategies you need to handle every interaction — to make people feel listened to, valued and understood, even when the answer is “no.” Learn gatekeeping magic when you register today!
Course Outcomes
- Develop a gatekeeping plan with key employees, so you know how to prioritize calls and visits
- Master the critical active listening skills that let you deliver the best possible service
- Ask the right questions to get to the root of people’s needs
- Recognize nonverbal cues that give you insight into what others really want
- Assertive approaches for dealing with difficult people
- Self-empowerment techniques that let you take decision-making control
- Recognize the common tricks people use for getting past the gatekeeper and straight to decision makers
Scheduled Webinar
Included in
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