How to Handle Emotionally Charged Situations in the Workplace
There’s no such thing as an emotion-free workplace. But when tempers flare, the stakes are high. Your credibility is on the line. Even more important, you run the risk of ruining relationships with your boss or co-workers.
So if you’re concerned about keeping your cool when you’re frustrated, angry or super-stressed, you’ll want to sign up for this one-hour online course. It’ll help you deal effectively with those high-pressure situations, without losing it. Learn how to weather any storm and turn turbulent times into opportunities to build stronger, more positive working relationships when you register today.
Course Outcomes
- Learn the right words to use in emotionally charged situations
- Discover new calming techniques to increase your effectiveness
- Minimize the impact of difficult people — respond rather than react
- Let go of the need to “prove your point” and see how it improves most every outcome
- Tools for constructive confrontation…stay focused on the issue
- Avoid win-lose situations and the defensiveness it triggers
- How to use boundary statements with angry people
The use of this seal confirms that this activity has met HR Certification Institute’s® (HRCI®) criteria for recertification credit pre-approval.
SkillPath is recognized by SHRM to offer Professional Development Credits (PDCs) for the SHRM-CPSM or SHRM-SCPSM. For more information about certification or recertification, please visit www.shrmcertification.org.
Event Dates & Locations
Date | Time | Price | Action |
---|---|---|---|
March 18 | 6:00 PM-7:00 PM UTC | $199 |
Scheduled Webinar
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