Are You an Approachable Manager?

Think about the managers you’ve had in your life. Most were probably average to good, a couple were outstanding, and unfortunately, some were bad. This post is about those approachable bosses, the ones that are easy to talk with even when the subject might be a bit dicey.

Approachable managers have certain traits in common. Whether you’re a boss or not, if you want to be more approachable, try to do as many of these things as possible.

Here are eight ways to become a more approachable manager:

1. Smile 

Several studies throughout the years show that the amount of time you smile during a conversation has a direct impact on how friendly you’re perceived to be. Also, people mimic the expressions on the faces they see, so if you smile, you’re more likely to be smiled at. 

2. Give your complete attention to the other person and what they have to say

Sure, there might be times when you are absolutely crushed with work and can’t talk, but otherwise, put aside whatever you’re doing and focus on the other person. Be easily impressed, entertained and interested. People get more pleasure from entrancing YOU with their humor and insight than from being blown away by your humor and insight.

If you can’t talk at that moment, there’s nothing wrong with a simple apology and a promise to talk as soon as your schedule opens up. That’s just one more thing that makes you approachable … and a nice person.

3. Open up your body language

Lean toward people, nod, pepper the person’s conversation with affirmatives (such as, “Yes”, “I see”, or even a simple “Uh-huh”), and turn your body to face the other person’s body. Don’t turn your body away, cross your arms, or be unresponsive. And, do NOT check your phone while the other person talks. 

4. How you talk about others reflects back on you

Psychologists call it “trait transference.” It’s the phenomenon when whatever you say about other people influences how people see you. If you describe a co-worker as brilliant and charming, your colleague will tend to associate you with those qualities. Conversely, if you describe a co-worker as aggressive and obnoxious, those traits will stick to you. So watch what you say.

5. Be humble

Showing humility and a sense of humor makes you more likable and approachable. However, don’t push it too far—keep it light. Constantly insulting yourself or poking fun at your quirks can make people uncomfortable.

6. Make yourself a beacon of energy and good humor

Because of the phenomenon of “emotional contagion,” people catch the emotions of other people, and they prefer to catch an upbeat, energetic mood. Even if you revel in the sarcastic cynic persona, you can do it with good humor and warmth and people are attracted to it. 

7. Show the other person you like them … even when you’ve never met them

We’re more apt to like someone if we think that person likes us. Have you ever noticed that some celebrities and athletes are almost universally beloved because of stories of them treating fans like long-lost friends? Showing interest in another person is a powerful thing. I once had a phone interview with a hiring manager who was exceptionally pleasant during the call. The job went to someone else, but because of the way he treated me and put me at ease (in an interview!!!), I smile every time I see the name of the company in the news. You cannot buy that kind of good publicity.

8. Use the other person’s name often

There’s nothing more influential at making a good impression than using the other person’s first name occasionally during the conversation. If you have trouble with names, don’t panic. Practice will help. And, here are a few other tips.

 

Register today for a live, virtual course: Management & Leadership Skills for First-Time Supervisors and Managers.

 

In today’s work environment, the relationship people have with their boss is the No. 1 reason for staying with or leaving a company. Having approachable managers means the workforce will be more loyal and engaged and should decrease employee turnover.