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Apr 27, 2017
Dan Rose, Content Creator at SkillPath
Anyone that has worked in an office for any length of time has run into them. That co-worker that frustrates you with their nasty behavior. Let’s be honest; it’s a bit of an understatement to say that a difficult employee can affect everyone in the workplace. Their behavior obstructs their performance, and it negatively affects everyone in the work environment. Furthermore, when these negative behaviors aren’t addressed (and you’d be shocked at how often managers can’t or won’t deal with it), the behavior spreads like a cancer.
Eventually, a difficult employee will degenerate into these behaviors:
rudeness
bullying
gossiping
refusing to communicate or share information
whining and complaining to supervisors
ignoring directives
And the slow output of work or missed deadlines.
With behaviors like that, it takes a strong leader to manage and handle difficult employees. Unfortunately, good leadership is not an inborn trait. It takes a caring, fair, and consistent person, skilled in managing people and willing to take responsibility for their team’s performance. A truly effective leader is knowledgeable about performance problems and willing to deal with them. Performance problems rarely correct themselves — it takes skilled intervention, including setting performance standards and goals for employees.
Here are some immediate steps you can take when you identify poor attitudes and poor performance:
Managing the different personalities in your office is one of the hardest parts of your job. While everyone you deal with is a unique individual and should be celebrated, a difficult employee presents a different problem. For whatever underlying reason they have, problem employees display selfishness in their behavior, causing negative ripples throughout the company. Therefore, when you deal with your problem employee, you need to be open, direct, calm, and assertive.
To help. Here’s your own nine-point “boss checklist” to help you maintain positive control of your department:
With luck, you’ll be able to turn the problem employee’s negative behavior around before it goes too far. However, sometimes nothing you do will affect, and you’ll have to enter into the disciplinary phase with the employee. At worst, termination may ultimately be your only option.
UPDATE: Some content updated 10/17/2020
Dan Rose
Content Creator at SkillPath
Dan Rose is a content creator at SkillPath who uses his experience from a 30-year writing career to focus on timely events that impact today’s business world.
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