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Woman in a customer service role talking on a headset in front of a computer.
Live Virtual Workshop
3 hrs

Dealing With Today’s Difficult Customers

Also available in Spanish

Difficult behavior from customers is at an all-time high. Since the pandemic, intensified emotions and a sense of uncertainty have raised customer expectations to new levels when it comes to conducting business online and communicating with company representatives, no matter what time of day.

Customers want to feel heard and cared about as people. If your company doesn’t go the extra mile to engage with them on a basic, human level, customers will complain or go elsewhere. They will also broadcast their dissatisfaction and departure to the world.

This LIVE, virtual training provides the tools that customer service professionals need to confidently handle today’s challenging customers. With empathy, updated communication strategies and a service-first approach, they’ll learn how to exceed customer expectations and win over even the most difficult customers every time.

Course Preview

Course Outcomes

  • Master techniques to win over dissatisfied customers
  • Identify what emotional triggers to avoid
  • Understand how to apply a service-first approach
  • Practice turning negatives into customer-centric language
  • Learn simple strategies for improving customer service

4.3out of 5

(1,000)

1,000

people have taken this course

98%

found this course to be helpful in their workplace

Course Agenda

3 hrs
Live Virtual Workshop

Event Dates & Locations

DateTimePriceAction
May 12:00 PM-5:00 PM UTC$179
May 16:00 PM-9:00 PM UTC$179
May 162:00 PM-5:00 PM UTC$179
May 166:00 PM-9:00 PM UTC$179
June 122:00 PM-5:00 PM UTC$179
June 126:00 PM-9:00 PM UTC$179
June 272:00 PM-5:00 PM UTC$179
June 276:00 PM-9:00 PM UTC$179
July 32:00 PM-5:00 PM UTC$179
July 36:00 PM-9:00 PM UTC$179
Course Preview Video

Live Virtual Workshop

Course Dates & Times
Schedule a private group trainingLearn More

Save when you enroll multiple attendees!

Just $169 per person when you enroll 4+ learners

Included in
SkillPath Unlimited+Live

$ per year

  • Access this course and 6000+ other live virtual workshop sessions(includes live virtual events priced $399 or less)
  • 500+ webinars broadcast daily
  • 2,000+ on-demand resources
  • And so much more!

Participant Takeaways

Great session. It really helped with providing different insight in conducting customer service better. I appreciated the trainer, she was awesome!

5

Bobbi W.

My team and I attended this training and we found some helpful tips to apply to our company. I, as a manager, also learned some tips to help support my team. The facilitator talked with me before and after, which made the experience even better.

4

Jill W.

The trainer was incredible! She was very engaging and provided a lot of helpful scenarios.

5

Katie M.

TWO THUMBS UP

4

Greg D.

The instructor was so helpful and informative. She is a great teacher and put on a fun class! :)

5

Emily F.

FAQs

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