Dealing With Today’s Difficult Customers
Difficult behavior from customers is at an all-time high. Since the pandemic, intensified emotions and a sense of uncertainty have raised customer expectations to new levels when it comes to conducting business online and communicating with company representatives, no matter what time of day.
Customers want to feel heard and cared about as people. If your company doesn’t go the extra mile to engage with them on a basic, human level, customers will complain or go elsewhere. They will also broadcast their dissatisfaction and departure to the world.
This LIVE, virtual training provides the tools that customer service professionals need to confidently handle today’s challenging customers. With empathy, updated communication strategies and a service-first approach, they’ll learn how to exceed customer expectations and win over even the most difficult customers every time.
Course Preview
Course Outcomes
- Master techniques to win over dissatisfied customers
- Identify what emotional triggers to avoid
- Understand how to apply a service-first approach
- Practice turning negatives into customer-centric language
- Learn simple strategies for improving customer service
4.3out of 5
1,000
people have taken this course
98%
found this course to be helpful in their workplace
Course Agenda
Event Dates & Locations
Date | Time | Price | Action |
---|---|---|---|
January 9 | 3:00 PM-6:00 PM UTC | $149 | |
January 9 | 7:00 PM-10:00 PM UTC | $149 | |
January 17 | 3:00 PM-6:00 PM UTC | $149 | |
January 17 | 7:00 PM-10:00 PM UTC | $149 | |
January 24 | 3:00 PM-6:00 PM UTC | $149 | |
January 24 | 7:00 PM-10:00 PM UTC | $149 | |
January 30 | 3:00 PM-6:00 PM UTC | $149 | |
January 30 | 7:00 PM-10:00 PM UTC | $149 | |
February 6 | 3:00 PM-6:00 PM UTC | $149 | |
February 6 | 7:00 PM-10:00 PM UTC | $149 | |
February 21 | 3:00 PM-6:00 PM UTC | $149 | |
February 21 | 7:00 PM-10:00 PM UTC | $149 | |
February 28 | 3:00 PM-6:00 PM UTC | $149 | |
February 28 | 7:00 PM-10:00 PM UTC | $149 |
Live Virtual Workshop
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