
Handle Difficult Customers With Confidence
Today's customers are more demanding than ever, taking difficult behavior to an all-time high. Intensified emotions and increased online interactions demand a new approach to customer service.
This LIVE, virtual training provides the tools that customer service professionals need to confidently handle today’s challenging customers. With empathy, updated communication strategies and a service-first approach, they’ll learn how to exceed customer expectations and win over even the most difficult customers every time.
Course Outcomes
- Master techniques to win over dissatisfied customers
- Identify what emotional triggers to avoid
- Understand how to apply a service-first approach
- Practice turning negatives into customer-centric language
- Learn simple strategies for handling the most difficult interactions
Course Agenda
Event Dates & Locations
Date | Time | Price | Action |
---|---|---|---|
March 27 | 3:00 PM-4:00 PM UTC | $129 | |
April 11 | 3:00 PM-4:00 PM UTC | $129 | |
April 23 | 7:00 PM-8:00 PM UTC | $129 | |
May 15 | 3:00 PM-4:00 PM UTC | $129 | |
May 30 | 7:00 PM-8:00 PM UTC | $129 |
Live Virtual Workshop
Save when you enroll multiple attendees!
Just $119 per person when you enroll 4+ learners
Included in
SkillPath Unlimited+Live
$ per year
- Access this course and 6000+ other live virtual workshop sessions(includes live virtual events priced $399 or less)
- 500+ webinars broadcast daily
- 2,000+ on-demand resources
- And so much more!
More Courses in