Next Step Package: Communication

Everyone’s personality is unique, which can sometimes make communication in the workplace difficult. This package covers assertive communication and handling confrontation, along with tips to recognize and understand different personalities.

Mastering the Art of Communication (Book)

Have you ever wondered what makes some people such great communicators? This book takes out the guesswork. Inside, you’ll receive the tools to unlock and master communication exercises that will improve your listening skills, body language, assertiveness, and more, moving you into the ranks of other great communicators!

Dealing With Difficult People(DVD)

Anyone who can effectively deal with difficult people and situations enjoys a real advantage in the workplace. Next time, be prepared. Look at who you are and why you respond the way you do, so you can make changes stick and know when to stand your ground or when you should to walk away. 

Emotional Intelligence (DVD)

This exciting 90-minute program reveals the secrets of emotional intelligence — the ability to stay calm and in control of every situation — and explains how to use this skill to take your career to the next level.

How to Become a Better Communicator (DVD)

Discover how to communicate effectively and confidently with the practical and proven techniques and skills that are essential for managers, supervisors, team leaders…anyone interested in heading for the top!

Putting Anger to Work for You! (Book)

Managing your anger means knowing the difference between good and bad anger, understanding what triggers your anger and dealing with others' anger more effectively. Use the techniques from this book to make anger work for you, not against you.

Emotional Intelligence at Work (Book)

With accessible language and relatable examples, this guide equips you with strategies for cultivating self-awareness, handling emotions, staying motivated, improving communication, honing interpersonal skills and empowering others.

Saying "No" to Negativity (Book)

This practical book teaches you how to put negative thoughts and behaviors behind you — whether they’re your own or coming from the people around you.

Exploring Personality Styles (Book)

Fundamentally, we are each unique in our outlook, behavior and style, but these characteristics can throw up roadblocks in the workplace. With this book, you'll learn how to interpret the personality styles on your team and understand what makes people tick.